LogoCopay
Physical Therapy Billing Partner

Your denied claims
deserve a second look.

CPT code errors, modifier disputes, credentialing freezes — we untangle the billing backlog so you can focus on patients, not payers.

Get Your Billing AuditFree Denial Code Cheat Sheet
"We recovered $47,000 in denied claims in our first quarter. I didn't realize how much money was just sitting in our ERA files."
Dr. Meredith Calloway, DPT, OCS — portrait of physical therapist clinic owner
Dr. Meredith Calloway
DPT, OCS · Calloway Rehab & Performance, Denver CO
CPT 97110Modifier 59KX ModifierCO-4 DenialERA ParsingCredentialingPayer AuditAR RecoveryGP ModifierPrior AuthCO-97 Denial97530 Upcoding
Problem 01

The denied claim sitting in your inbox at 9pm.

Claim Denied
CO-4 — Modifier inconsistency
$184.00
at risk

Claim #2024-08-PT-0041 returned with CO-4: Modifier not consistent with procedure code. You billed 97110 with modifier 59. Again. Your clearinghouse shows 23 similar denials this month. That's $4,200 in limbo — and you have six more patients tomorrow morning.

We appeal every denial, same business day.

  • 97% first-pass appeal success rate on modifier disputes
  • Automated ERA parsing — we catch denials before you do
  • Modifier 59 / KX / GP applied correctly, every claim
$4,200avg. recovered per denial batch
Problem 02

Fourteen weeks. Still not credentialed with Anthem.

Claim Denied
PR-96 — Provider not credentialed
$900/wk
at risk

Your new associate started in September. It's December. Anthem still shows her as "pending." Every claim she touches gets denied or pended. You're writing off $900/week in care she's delivering. The credentialing coordinator you called hasn't called back. Your front desk is re-verifying benefits for every single patient, manually.

AR Aging Report
0–30 days
28%
31–60 days
45%
61–90 days
62%
90+ days
78%

Credentialing completed in 6–8 weeks, tracked daily.

  • Dedicated credentialing specialist per provider
  • Real-time payer portal tracking — no more guessing
  • Retroactive billing filed once credential clears
6–8 wksaverage credentialing timeline
Problem 03

Your payer just requested 90 days of documentation.

Claim Denied
AUDIT — Post-payment review
47 patients
at risk

UnitedHealthcare sent a post-payment audit request. They want records for 47 patients across 3 months. Your billing is being reviewed for "potential upcoding" on 97530. You have 30 days to respond. Your biller has never handled an audit. You're not sure if your documentation even supports the codes you billed.

We manage payer audits from first letter to final decision.

  • Audit response team with PT-specific documentation expertise
  • Pre-audit chart review to identify risk before payers do
  • Recovery rate: 89% of audited amounts retained
89%audit recovery rate
By the numbers

The money's already there.
We just go get it.

$2.4M
Recovered in denied claims, last 12 months
97%
First-pass appeal success rate
6 wks
Average credentialing timeline
340+
PT clinics billing through Copay
"

I was spending 12 hours a week on billing. Now I spend zero. Copay handles everything — appeals, credentialing, the monthly audit prep. I don't even look at ERA files anymore.

Darnell Washington — physical therapist clinic owner portrait
Darnell Washington
DPT · Washington Physical Therapy, Atlanta GA
"

We opened our second location and were terrified about credentialing two new providers at once. Copay had both credentialed in 7 weeks. I expected 5 months.

Priya Venkataraman — physical therapist clinic owner portrait
Priya Venkataraman
PT, MSPT · Apex Rehab & Wellness, Houston TX
What we handle

Everything between
treatment and payment.

Medical billing documents and insurance claim forms spread on a desk

Claims & Denial Management

We handle every step from charge entry through ERA reconciliation. Denied claims are appealed same business day. Modifier errors, bundling issues, and authorization failures — all of it.

  • CPT & ICD-10 coding
  • Modifier 59 / KX / GP application
  • ERA parsing & posting
  • Same-day denial appeals
  • Secondary claim filing
Healthcare provider reviewing credentialing documents at desk

Provider Credentialing

From initial application to payer approval, tracked daily. We handle Medicare, Medicaid, and all major commercial payers.

  • 6–8 week average timeline
  • Daily payer portal tracking
  • CAQH profile management
  • Retroactive billing filing
Healthcare compliance professional reviewing audit documents

Audit Defense & Compliance

Pre-payment and post-payment audit management. We review your documentation, respond to payer requests, and keep 89% of audited revenue.

  • Payer audit response
  • Pre-audit chart review
  • Documentation coaching
  • RAC/MAC audit defense
Solo PT Practices
One therapist, zero billing staff. We become your billing department.
Multi-Location Clinics
Consolidated billing across locations. One AR dashboard, not six.
New Grad Owners
Never filed a claim before? We handle the learning curve for you.
Get started

Let us look at
your billing.

A free 20-minute audit. We'll identify your top denial patterns, flag credentialing gaps, and tell you exactly what you're leaving on the table.

No phone number required. No sales pressure. Just answers.

Free PT Denial Code Cheat Sheet

The 14 denial codes that account for 80% of PT claim rejections — with the exact fix for each one. CO-4, CO-97, CO-16, PR-204, and more.

  • CO-4: Modifier inconsistency fixes
  • KX & GP modifier decision tree
  • Prior auth bypass strategies
  • 97110 vs 97530 documentation tips

Email only. No phone, no demo, no pressure.

HIPAA Compliant
SOC 2 Certified
4.9/5 from 340+ clinics
24-hr response guarantee